Order Workflow

Contact us

Each inquiry is unique in both its requirements and technical solution. We begin every project with a detailed analysis of the assignment, technical consultation, and definition of production parameters. This is followed by process planning, manufacturing, final inspection, and delivery of the finished project within the agreed timeframe.

  • Our goal is for every project to run
    transparently, efficiently, and with maximum care.

    Below you will find an overview of the individual steps that guide you through the entire project process, from the first contact to completion. Thanks to clearly defined phases, you always know which stage your project is in and what comes next.

    Each project follows a carefully managed process
    that ensures quality, precision, and on-time delivery.

    In the following scheme, you will find a detailed description of all the steps that typically take place during project execution. This system allows us to maintain a high level of service and provides clients with maximum transparency throughout the cooperation process.

    Order processing workflow

    Initial inquiry and
    first contact

    You can contact us by email (sales@zakoturcin.cz), by phone, or via the contact form. We will clarify the basic details of your project – what you need, in what quantity, timeframe, and with what specifications.

    Consultation and
    technical assessment

    We arrange a meeting (in person or online) to clarify the assignment, technical requirements, materials, surface treatments, and other details. If needed, we also provide design support or proposal optimization.

    Inquiry
    and quotation

    Based on your requirements, we prepare a quotation, usually within 5 working days. For more complex projects, we consult with you continuously throughout the process. If you require regular deliveries, we can jointly optimize pricing and lead times. We also offer contract options that are mutually beneficial, with clearly defined terms in advance.

    Order confirmation
    and production planning

    After approval of the price and terms, we schedule production in our system. The customer receives an order confirmation with the delivery date.

    Production and
    quality control

    Parts are manufactured according to proven processes. Each product undergoes final inspection and measurement. We also provide measurement reports, FAI, or material certificates as agreed.

    Packaging
    and shipping

    We carefully pack the goods according to your requirements. Delivery is handled either by our own transport or by a shipping service. Everything is prepared for easy receipt and immediate integration into your production.

    After-sales support
    and long-term cooperation

    We stay in touch even after delivery, because your satisfaction matters to us. Our goal is not one-time deliveries, but long-term partnership.

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